Grubhub Delivery Operations Team (Grubhub for Drivers)

Apr 10, 2026, 3:42 PM CDT

Friday, April 10, 026

Hello James ,
 
We have received evidence that you posted a multiple photos online that negatively impacts Grubhub, its merchant partners, and/or its customers on 04/09/2026. This conduct is in violation of section 1 of Grubhub’s Deactivation Policy.
 
We have suspended your account, effective today, to investigate this claim. If you dispute this accusation or have any additional information to assist in our investigation, please submit to us within 14 days by responding to this email. If sending video/photo/audio evidence, please update any permissions to allow our team to review them. Any photos or screenshots must be in a .JPEG or .PNG format. Please note that your account will remain suspended until we have addressed this with you.
 
You have the right to challenge this deactivation. For more information on how to appeal, view here for Grubhub’s internal deactivation challenge procedure. You may initiate a challenge within 90 days.
 
Thank you,
Grubhub Delivery Operations Team

 

My reply:

 

I have posted over 300 screenshots of orders from all the apps to Facebook and other online forums. The posts only show the order and amount. It isn't affecting the merchants at all. Yes if it shows a very low amount for the order it is intended to show what kind of orders are out there that suck. It is the truth. 

I have also tried to explain that the very low orders hurt Grubhub drivers and they should use doordash because Doordash has hourly drivers. I have repeatedly told your tech support group that I do not want to deliver to MSU, Michigan State university. Theirs is the only email that works. The one they sent me returned a no longer monitored message. How does it affect a merchant in any way? They didn't order it. It only affects Grubhub to show how low the orders go and if that hurts Grubhub then Grubhub shouldn't allow those low orders. How does it affect a customer? No one knows who the order is from, only that it gets delivered to some area and there is no name or address. That is to show the distance of the delivery in relation to the pay.

I have also posted and questioned why your automated system would send me from being in the middle of a hot spot halfway across town to do a delivery? I asked your tech support but all I ever get is, "it is an automated system". It is a very illogical automated system. 

I have no previous account violations in 5 years of having that account and you deactivate without any previous warnings? 

You are the ones that state what your program levels and scheduling are supposed to get the drivers. Then you turn around and give those with high levels and on blocks the worthless little orders while you let other drivers sit around and cherry pick the orders only taking the ones that should go to your higher level drivers that are on a block. That would make you in violation of the contract. The screenshots and the posts verify that. 

You claim to be trying to build your app up, but you let the worst drivers get away with tearing it down and give the crap orders to those that actually give a shit. 

You are basically just retaliating against me for pointing out your bullshit. You have been harassing me for a few weeks trying to get me to quit with the low offers. 

You don't like it that I am for ICE and want all H-1B and H-2B visas revoked. I also post online about ending student visas so I am betting it was some foreigner that reported me? I am also for ending 1099 permanently. It is funny with this timing that I just sent emails to the government in Michigan and the White House about how the gig companies abuse immigrants with their low pay. Been fighting that for years. 

You go after me when I am the one that actually delivers most of the garbage low pay offers you give me to keep my premier level. Good luck getting any of them delivered now. Good luck getting anyone to take the far away orders going outside of the area especially at night. You will be happy with all the new trash you put out there when it is bad weather, as they all run and hide. 

I have been working this gig stuff for over 5 years in this area now I know what they are like. 

I will be posting this reply to various websites as well, so the whole area will know that the only one that gives a shit isn't out there anymore. At least not for Grubhub.

James Vierling 

 

They just made me go after the scum even more.